FAQ
SHADOWS1981
boldly yours
── Frequently Asked Questions ──
Urban streetwear built on resilience, mindset, and survival.
🖤 ABOUT SHADOWS1981
Q What is Shadows1981?
Shadows1981 is an urban streetwear brand built on resilience, mindset, and survival. Founded by a mother on a mission to spend more time with her family while turning her passion into something meaningful. Every piece is designed to inspire confidence, authenticity, and the courage to follow your own path.
Q What does 'boldly yours' mean?
It's our belief that what you wear should reflect who you are — your strength, your individuality, your story. Shadows1981 is not about trends. It's about what you've lived through.
Q What products do you sell?
We offer premium urban hoodies (oversized, printed), EZ Hoodies, All-Over Printed Hoodies, Bomber Jackets, and a kids collection. All pieces carry a message — designed for people who live it.
📏 SIZING & FIT
Q What sizes are available?
Our hoodies come in S, M, L, XL, 2XL, 3XL, 4XL, and 5XL — so there's something for everyone. Size availability varies per style; check the individual product page for details.
Q How do I find the right size?
Each product page includes a size guide with measurements. Our Urban Hoodies are designed with an oversized streetwear fit — if you prefer a more fitted look, consider sizing down.
Q What if my size is sold out?
Some items are limited edition. Use the 'Notify Me' option on the product page and we'll alert you if it comes back. Follow our New Drops collection for the latest restocks.
→ Limited edition items (e.g. end-of-April drops) may not be restocked — grab yours while you can.
🛒 ORDERING
Q How do I place an order?
Browse the collection, select your size and style, and add to cart. At checkout you can choose your preferred payment method. You'll get a confirmation email right after.
Q Can I change or cancel my order?
Contact us as quickly as possible via the Contact page on our website. If your order hasn't been processed yet, we'll do our best to accommodate changes. Once in production or shipped, changes may not be possible.
Q Do I need an account to order?
No account needed — guest checkout is available. But creating a free account lets you track orders, save your details, and get early access to new drops and discounts.
Q How do I get the 10% newsletter discount?
Subscribe to our newsletter at the bottom of the homepage. You'll receive your 10% discount code by email, plus early access to new drops — no spam, just good stuff.
🚚 SHIPPING & DELIVERY
Q Where do you ship to?
We ship to Europe, the UK, and the United States. More destinations may be available at checkout — shipping costs and availability are shown before you confirm your order.
Q How long does delivery take?
We deliver between 2 and 10 working days, depending on your location. European orders are generally faster; UK and US orders may take closer to the upper end of that range.
Q Is shipping free?
Free shipping promotions are shown in our store banner. Check the top of the website for the latest offer — we regularly run free shipping across Europe, the UK, and the US.
Q How do I track my order?
Once your order ships, you'll receive a tracking email. You can also log in to your account and check 'My Orders' for live status updates.
Q What if my order is late or lost?
If your order hasn't arrived within the delivery window, reach out to us via the Contact page. We'll look into it and make it right — replacement or refund if needed.
↩️ RETURNS & EXCHANGES
Q What is your return policy?
We offer easy returns — see our full Refund Policy on the website for exact terms and timeframes. Items must be in original, unworn condition with tags attached.
Q How do I start a return or exchange?
Contact us through the Contact page on our website. Our team will guide you through the process and provide a return label where applicable.
Q When will I get my refund?
After we receive and inspect your return, refunds are processed back to your original payment method. Timing depends on your bank, but typically takes 5–10 business days.
💳 PAYMENT & SECURITY
Q What payment methods do you accept?
We accept Visa, Mastercard, Maestro, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, Klarna, Bancontact, and Union Pay. All options are shown at checkout.
Q Is my payment secure?
Yes. Our checkout uses SSL encryption and all payments are handled by certified, secure providers. We never store your card details.
Q Can I pay in my own currency?
Yes — we support EUR, GBP, USD, CAD, and several other European currencies (CZK, DKK, HUF, PLN, RON, SEK). Select your currency from the menu on the website.
👕 PRODUCT & CARE
Q What are your hoodies made from?
Our hoodies are premium quality — warm, comfortable, and built to last. Material details are listed on each individual product page. We stand behind the quality of every piece.
Q How should I wash my hoodie?
Machine wash cold with similar colours. Do not bleach. Tumble dry on low or hang to dry. Avoid ironing directly on any printed or graphic areas to keep your design sharp.
Q Are there limited edition drops?
Yes! We regularly release limited edition styles — some only available for a set period. Follow our New Drops collection and subscribe to the newsletter to never miss a release.
📬 CONTACT & SUPPORT
Q How can I contact Shadows1981?
Use the Contact page on our website: www.shadows1981.com/pages/contact. We aim to respond within 1 business day. You can also find us on social media.
Q Where can I read your policies?
All our policies are available on the website footer: Shipping Policy, Refund Policy, Privacy Policy, Terms of Service, and Contact Information.
SHADOWS1981 • boldly yours • www.shadows1981.com
FAQ last updated: March 2026